Care Coordinator

Summary of role

To ensure all client visits are allocated and to maintain appropriate office procedures.

Principal responsibilities

·        Answering all incoming telephone enquiries.

·        Implementation of thorough recruitment and vetting procedures of all Care & Support Workers.

·        Processing new client referrals.

·        Preparing appropriate documentation for Field Care Supervisors.

·        Permanent allocation of Care & Support Workers to all client visits and ensuring all visits always covered.

·        Administration of all Individual Care & Support Agreements.

·        Maintaining client and Care & Support Worker office files and ensuring that they are always up to date.

·        Maintaining computer system up to date at all times.

·        Ensuring all clients and Care & Support Worker documentation and electronic records are kept up to date at all times.

·        Ensuring all other records are kept up to date.

·        To work closely with the Field Care Supervisor.

·        To ensure compliance with all office systems and procedures.

·        Assistance with wages and invoice processing.

·       Production of reports and management information as required