• Bank Hours
  • Salary: £9.90 per hour

Website Guild Care


Haviland House


£18,018 per annum pro rata (£9.90 per hour)

Hours of Work

Bank hours across all sites (Methold House, Haviland House, Linfield House, Caer Gwent)



Closing Date

12pm Friday 1st July 2022 – Applications will be shortlisted upon receipt

Our receptionists are one of the most visible members of the front office team, and are among the first people that visitors or those making phone calls to our services will communicate with. As such, you will play a key role in providing our residents, clients, and their families with the best possible customer service.

Our mission is to provide exceptional homes and services where people can live, love, and be loved where everyone feels like a part of our family. You will make such a difference to the lives of those we care for in this pivotal role. In order to provide kind, compassionate, and high-quality care to residents and visitors, we are looking for people with the appropriate values and motivations.

Job Requirements


Proven experience with excellent customer service and relationship building
Proven experience with handling sensitive information and ensuring confidentiality
Demonstrates appropriate interpersonal skills every day to communicate and interact with residents, their families, visitors and colleagues
Strong organisation skills, able to manage a diverse and busy workload
Strong Microsoft IT skills, including Excel and Word documents and working with databases
Able to deliver on deadlines, maintaining accuracy and attention to detail
Ability to use own initiative
The post holder must be able to provide a satisfactory Disclosure and Barring Service check

Previous Office experience
Previous Reception experience
Experience of working with older people/demonstrates awareness of Dementia
Passion for the work of Guild Care – providing support to frailer older people, people living with dementia and people living with learning disabilities
Ability to demonstrate energy, enthusiasm and an unwavering commitment to the delivery of outstanding services
Extensive experience of building successful internal working relationships across departments in a charity, engaging a range of stakeholders.
Get in touch

For further information please call our Recruitment Team on 01903 863154.

To apply for this job please visit bit.ly.