Jamie, Support Worker

Can you tell us a little about yourself? What’s your work background?

My name is Jamie, I work for Kardinal Healthcare as a child support worker for 3 years now. I’ve previously worked for other care services supporting individuals with autism, adults with autism, and other additional needs.

What made you choose adult social care as a career?

From a young age, a lot of friends and family would comment on how I was a very caring individual. When I reached working age, it just seemed like a career that suited me. After 3 years in this industry, I can honestly say I really enjoy the role and the relationships I’ve built with my service users.

What did your training involve?

My first job in care was primarily working with adults with autism. So a large amount of my training was around autism. Although I also had epilepsy training, PEG training, and various physical intervention training which taught me how to manage challenging behaviour.

What do you enjoy most about working in care?

Making a difference to those you care for, or witnessing them overcome challenges, are two of the most satisfying aspects of my job.

Can you walk us through a typical day at work?

My days vary widely. I have several clients that I see regularly, but each day is different. Some of my clients go to the same activities every week, but each week is different, because I take them to different places. Lots of it revolves around personal care, but it’s also important to get them out of the house and doing things with them.

Can you tell us about a time you’ve gone above and beyond to support someone

There was a time where a family I work with, went into crisis and a family member fell ill. I am only expected to work day shifts, however considering the situation, I offered to stay overnight to support the family with whatever they needed.

How does it feel to be a community hero?

I wouldn’t necessarily describe myself as a community hero since the work I do is based on my instinct and natural inclination to help. It’s just what I normally do in those situations, and it’s nice to know that other people see that as being a hero.

What are the myths around care that you feel aren’t true?

A lot of people think that being a carer is just personal care, but it’s more than that. About 90 percent of my job is working with families and with the people we support to ensure they’re living their lives as they want to.